Refund policy

Shipping Policy

Please take a moment to review our shipping policy below:

1. Shipping Methods and Times:

  • We offer shipping via FedEx for all in-stock items.
  • In-stock items typically ship within 3 to 5 business days after your order is placed.

2. Shipping Costs:

  • Shipping costs will be calculated at checkout based on the weight and dimensions of the items in your order, as well as your location.
  • Free shipping with a $35 purchase.

3. Shipping Locations:

  • We currently offer shipping within the continental United States.
  • Unfortunately, we do not ship internationally at this time.

4. Order Tracking:

  • You will receive a shipping confirmation email with a tracking number once your order has been shipped. You can use this tracking number to monitor the status and location of your package.

5. Shipping Delays:

  • While we strive to meet our estimated shipping times, please note that unforeseen circumstances, such as extreme weather conditions or carrier delays, may occasionally affect delivery times. We appreciate your patience and understanding in such situations.

6. Split Shipments:

  • In some cases, your order may consist of multiple items that are shipped separately. You will be notified via email if your order will be shipped in multiple packages.

7. Returns and Exchanges:

  • Please review our Return Policy for information on returning or exchanging items.

8. Contact Us:

  • If you have any questions or concerns regarding our shipping policy or the status of your order, please feel free to contact our customer support team. We are here to assist you.

We appreciate your business and look forward to serving you. If you have any further questions or require assistance, please don't hesitate to reach out to us.

 

Returns & Exchanges

No returns on perishable goods
Please inspect your order upon reception and contact us immediately if the item is defective that is perishable.  Any perishable goods will require approval so please be sure to document any damaged items or if you receive the wrong item, so that we can evaluate the issue and make it right.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as coffee, tea, syrups, sauces, milks).

Please get in touch if you have questions or concerns about your specific item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@teaandcoffeeamerica.com